1. Overview

At Serum Research, we are committed to providing high quality research products. Due to the sensitive nature of these materials, our refund and return policy is limited and strictly enforced.

By placing an order, you agree to the terms outlined below.

2. Research Use Only Notice

All products sold by Serum Research are intended strictly for laboratory research purposes only.

  • Not for human or veterinary use
  • Not for consumption
  • Not intended for medical applications

Because of this, all sales are considered final except in specific circumstances outlined in this policy.

3. Eligibility for Returns

Returns are only accepted under the following conditions:

  • You received the wrong product
  • The product arrived damaged or compromised
  • There is a verified issue with the order

To be eligible:

  • The item must be unused and in its original condition
  • The issue must be reported within 48 hours of delivery
  • Proof such as photos or documentation may be required

4. Non Returnable Items

We do not accept returns or offer refunds for:

  • Change of mind
  • Incorrect orders placed by the customer
  • Products that have been opened, used, or improperly stored
  • Delays caused by shipping carriers or customs

5. Refund Process

If your request is approved:

  • A replacement may be issued where possible
  • If a replacement is not available, a refund may be processed
  • Refunds are issued to the original payment method

Processing times may vary depending on the payment provider.

6. Shipping Issues

Serum Research is not responsible for:

  • Shipping delays caused by carriers
  • Customs holds or import restrictions
  • Lost packages after confirmed delivery

However, we will make reasonable efforts to assist customers in resolving shipping related issues.

7. Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped.

Once an order has been dispatched, it cannot be canceled.

8. Responsibility of the Customer

Customers are responsible for:

  • Ensuring correct shipping information
  • Understanding local laws and regulations regarding imports
  • Proper handling and storage of products upon delivery

9. Contact for Claims

To report an issue with your order, please contact Serum Research through the website within the required timeframe.

Include:

  • Order number
  • Description of the issue
  • Supporting images if applicable

10. Policy Updates

Serum Research reserves the right to update or modify this Refund and Return Policy at any time without prior notice.